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    Points to note :
    • According to paragraph 2 of article 21 of Decree-Law no. 5/98/M of 2 February, the suggestions, complaints or objections raised anonymously may be destructed.
    • According to paragraph 3 of the same article of the Decree-Law referred to above, for a complaint or objection with the personal information and address of the signer, our department will give a reply within 45 days counted from the day of receiving the relevant complaint or objection.